Returns and Cancellations
Cancellation of an order before being issued
The User can cancel orders without having to give any explanation as long as the order does not contain customized products and, whenever the order was not issued. If a User wants to cancel an order and the order meets the conditions above, he/she should contact 7FORYOU call center or send an email to the customer service address that appears in the Web. When 7FORYOU receives a cancellation request, it gives command to its warehouse to cancel the order. If the order is subject of cancellation, 7FORYOU will send the User an e-mail confirming this cancellation, the cancellation will have no cost and if 7FORYOU has charged the price of the order, it will be immediately returned to the User.
1.2 Returning products after being delivered - defective products
Users who place orders through the Web have the right to return products after delivery that are defective or does not correspond to the order. The User has a period of fourteen (7) calendar days from the date of delivery of the order to make complains to 7FORYOU customer service. This term does not constitute a violation of the rights that the User has by law. If User claim is justified, 7FORYOU will reimburse the User the amount of the order and the shipping charges or forward the correct order.
1.3 Return products after being delivery- for any reason
If for any reason the User is not satisfied with the products purchased, he/she has a repayment period of fourteen (7) calendar days from the date of delivery, provided that the products meet the following requirements:
· the products have not been used or washed in any way (the User may try on clothes and shoes without making a sport use of them, or any other use different than the mere act of trying the clothes);
· the product is in its original packaging and in good conditions (it will be considered shabby those packages that are broken or open somehow);
· the product retains its original tags intact without manipulation;
· the product is complete as, for example, returning the two elements of a pair.